Privacy Policy/ Terms & Conditions

1. You authorise us to use, store or otherwise process any personal information,including but not limited to your name and address, which personally identifies you and all parties on your booking ("personal information") to enable us, our affiliates, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or any other third parties to provide services and products which are available through the website.

2. You agree that you will comply with the provisions of the Data Protection Act as regards the use of any personal data.

3. We or any member of the Louis Hotel Group may use this personal information to send to you information about new products and services which we think may be of interest to you if you register with us through our website or if you accept to receive such offers at the time of the booking.

4. If you would like us to pass on your personal information to our partnercompanies so that they may contact you with details of their products, services and any special promotions then please advise us in accordance with this privacy policy. You should be aware that companies outside the European Economic Area (EEA) do not have laws to protect your personal information.

5. If in the course of using the services on the website you provide us with sensitive data, we will not disclose this sensitive data to any person for any purpose without your express prior consent.

6. We may transfer or disclose personal information to our professional advisors for the administration of the website and related business or if required to disclose such information by law.

7. We may use cookies to monitor your use of the website during the time you access it. However, we do not use the information these cookies collect at any point after you have stopped accessing the website.

8. Any information provided by you in connection with any transaction regarding your credit or debit card numbers, expiry date and billing or delivery address will be used by us to process the transactions. These details will be stored on a secure server and encrypted and may be used by us to facilitate and personalise future transactions with you. Whilst we take all reasonable steps to protect your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online over the internet and will not hold us responsible for any breach of security unless we have been negligent then only to the limit set out in the terms and conditions of this website.


Please read these terms and conditions carefully before booking using the Louis Creta Princess website. By accessing or using the website you agree to be legally bound by these terms and conditions as they may be modified and posted from time to time.

These terms and conditions will form the basis of the agreement between you, and all adults and/or minors who form part of your booking. You agree by making this booking to be bound by the terms and conditions which are incorporated into your contract.

1. Use of the Website

1.1. We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of the website at any time.

1.2. We do not make any expressed or implied warranties, representations or endorsements whatsoever with regard to the website or any information,service of product provided through the website.

1.3. We accept no liability for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the viewing, use of the website or its contents whether due to inaccuracy, error, omission or any other cause and whether on the part of Louis Hotels or our servants, agents or any person or entity.

2. Prices and Rates

2.1. All users are advised to check the information displayed carefully before entering into any agreement of any kind. Availability, prices and cancellation apply to each room rate quoted and you should carefully read the room rate details that are provided before proceeding to make an online booking. Special promotions may have additional terms and cancellation conditions specific to the offer. You are advised to check these thoroughly before completing your online reservation.

2.2. Each room rate will have terms and conditions relating to the occupancy of each room. You are advised to check these terms and conditions prior to making an online booking.

2.3. All accounts must be settled in full on departure.

3. VAT and Taxes

3.1. VAT and taxes are included in the price of the room. Meals are included in the price only where it is expressly stated. Louis Hotels reserves the right to periodically review its room prices. Any increased price will be advised at the time of booking. For details of our room prices, please check via the online booking facility or call our sales centre on 00357-22-588213/11.

4. Bookings

4.1. All bookings are subject to availability at the time of booking. In some instances, availability may have to be checked by telephone.

4.2. In order to guarantee a booking, payment it is required. Payment can be made only by credit card or debit card at the time of booking. Your booking will be confirmed online witha reference number.


There will be a 20% deposit charged at the time of booking via a secure gateway link JCC Payments Systems Ltd (PCI-DSS ) and 80% will be charged upon arrival.


The total price of the reservation will be charged at the time of booking via a secure gateway link (PCI-DSS ) through JCC Payments Systems Ltd.

No refund is given in case of cancellation.

4.5 Unless specified otherwise, bookings can be cancelled using or by telephoning 00357-22-588213.

4.6 In the unlikely event of overbooking, we will attempt to locate suitable alternative local accommodation at no extra charge. Where this is not possible, or alternative accommodation is not required we will cancel the booking and make a full refund of the sum paid for the room to the credit/debit card used for payment at the time of booking.

5. General

5.1. The hotel will take all reasonable steps to fulfil the reservation to the best of its ability and in accordance with the details provided. However, it reserves the right to provide alternative services of at least an equivalent standard at no additional cost to the guest.

5.2. The guest shall not be entitled to assign the booking to any third party nor utilise the hotel's facilities, other than for the purpose of accommodation.

5.3. The hotel reserves the right to pass on to the guest any additional costs incurred by it in respect of goods and services requested during the guest's stay or caused by the guest not adhering to the agreed times for services.

5.4. Whilst the hotel has taken all reasonable steps to ensure that the information contained in its brochures,tariffs, leaflets, advertisements and website is accurate, it reserves the right to alter, substitute or withdraw any service, facility or amenity without notice if necessary.

5.5. Notwithstanding anything contained in these terms, the hotel will not be liable for any failure to perform its obligations to the client in whole or part as a result of any of the following circumstances:-


Other industrial actions

Fire at or near the hotel

Flood at or near the hotel

Civil unrest, dispute or commotion

Terrorist or attempted terrorist act

Act of god

Legal action against the hotel, not resulting from its negligence,

preventing the supply of services.

6. Cancellation


- For holidays between May - October:

Cancellations are Free of Charge until 7 days prior to arrival.

Cancellations 1 - 6 days prior to arrival the hotel will keep the 20% deposit.

For No shows 100% of the total reservation price will be charged to the credit card provided on the booking.


- If canceled, modified or in case of no-show, the total price of the reservation will be charged.

7. Special Needs/Requests

7.1. Any special needs or requests must be notified in writing in advance. No guarantees can be made in relation to any special requests.

8. Limitation of Liability

8.1. The hotel's liability for loss of or damage to property shall be limited to €171.

8.2. Louis Hotels does not attempt to exclude or limit its liability for death or personal injury resulting from its negligence in any way. The hotel is not liable for the acts and/or omissions of its independent suppliers.

8.3. No responsibility whatsoever is accepted in respect of theft, injury or disease to guests, delegates or visitors, nor for loss ordamage to property of any kind, unless arising as a result of negligence by the hotel or its employees.

8.4. Guests should arrange for their own insurance.

9. Check In

9.1. Check in is from 2 pm on the date of booking and departure is before 12 noon on the date of departure.

10. Cots

10.1. Cots may be available but availability is limited. Check with the hotel when the booking is complete. Accessible rooms with facilities for disabled guests are available but are limited. Please check availability and specify room choice at the time of the booking.

11. Smoking

11.1. Smoking at the hotels is restricted to smoking areas. Smoking rooms are available. Please specify choice when booking. Every effort will be made to accommodate this request which cannot be guaranteed.

12. Pets

12.1. Pets are not allowed to accompany customers at the hotel. Please check at the time of booking whether guide dogs for the blind are accommodated.

13. Damage By Guests

13.1. In the event of malicious, wilful or negligent room or other property damage, Louis Hotel will charge the amount of any loss sustained by it, including business interruption losses to the credit/debit card of the registered customer. Where payment by the customer was made by means other than credit/debit card, Louis Hotels will pursue the matter through the Civil Courts

14. Alcohol

14.1. No wine, beer or spirits may be brought into the hotel by any guests for consumption on the premises.

15. Guests Conduct

15.1. The hotel reserves the right to refuse access or eject without prejudice any persons, who it considers objectionable

16. Health and Safety

16.1. The hotel is subject to local regulations, including those relating to fire precautions. All guests must read and familiarise themselves with health and safety information at the hotel and in their rooms.

17. Copyright/Trademarks

17.1. The content on this site is the copyright of Louis Hotels or its business partners. You may download and/or use the materials contained on this site for your own private use for non-commercial purposes. The content may not be copied, reproduced, published, distributed, downloaded, changed, amended, reused, reposted or otherwise used in any form for any other purpose without the express consent of Louis Hotels.

17.2. The trademarks used on this site are registered or unregistered trademarks owned by Louis Hotels unless otherwise acknowledged. Louis Hotels take all reasonable measures to ensure that material contained on this site is accurate and complete.

18. Data Protection

18.1. We take the issue of data protection very seriously. Our policy is set out in our privacy policy. So that we may comply with our obligations under Data Protection legislation, you are required to read and agree to the privacy policy before providing us with any information about yourself. Failure to do so is a breach of these terms.

18.2. It is your responsibility to make sure that information which we hold about you is up to date and accurate. Failure to do so will be a breach of these terms.

19. Variation

19.1. No variation of these terms shall be effective unless in writing and signed by the hotel.

20. Contact Us

20.1. If you have any questions, please email reservations at or telephone 00357-225882813/11.

Law and Jurisdiction

This booking is deemed to have been made in Cyprus.

This agreement shall be subject to the laws of Cyprus and the jurisdiction of the Cypriot Courts. The content may not be copied, reproduced, published, distributed, downloaded, changed, amended, reused, reposted or otherwise used in any form for any other purpose without the express consent of Louis Hotels.

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